POLICIES

If you are new to the studio please come at least ten minutes early to make sure you find it and have time to get oriented, talk to the instructor etc.

We provide mats, so just bring water, and wear move-able, comfortable clothing.

We are a scent free environment!  Please do not wear any scents to the studio, including perfumes, sprays or any products with scent.

Payment must be made before any classes or sessions begin. 

We require 24 hours notice for cancellations for Private or Semi-private sessions.

There are no refunds or transfers of services. All purchases are good for one year from the purchase date, except for time specific specials.

We will pause, extend or in some cases refund passes for medical reason with a doctor's note.

·       Classes may be cancelled or changed, and instructors changed at any time. We will make every effort to notify clients as soon as possible.

·       Classes will be discontinued if there is insufficient attendance or if the designated teacher cannot be suitably replaced.

·       You must register for all classes. This will also help us as we will be able to notify you of any changes or cancellations.

·       Cancel a reserved space using our website or the Momence app, at least 8 hours before class start time. If you do not cancel your reserved space, it counts as a “no show” or a “late cancel”. If you are a class card holder it will count as a class.

·       Please purchase and register for classes online. You may also bring cheque or cash to the studio.

We strongly encourage all members to download the free Momence app - with the app, you can easily cancel your class registrations if need be (late cancellations are any registrations cancelled (6 hours prior to class start). This will ensure that any wait listed members have time to register for the class, and it will prevent any penalty charges on your account. Thanks everyone