If you are new to the studio please come at least ten minutes early to make sure you find it, park if necessary, and have time to get oriented, talk to the instructor etc.

We provide mats, so just bring water, and wear move-able, comfortable clothing. Socks or bare feet are recommended - sneakers optional for Circuit classes and privates.

We are a scent free environment!  Please do not wear any scents to the studio, including perfumes, sprays or any products with scent used on clothes or hair etc.

Payment must be made before any classes or sessions begin. 

We require 24 hours notice for cancellations for Private or Semi-private sessions.

There are no refunds or transfers of services. All purchases are good for one year from the purchase date, except for time specific specials.

We will pause, extend or in some cases refund passes for medical reason with a doctor's note.

·       Classes may be cancelled or changed, and instructors changed at any time. We will make every effort to notify clients as soon as possible.

·       Classes will be discontinued if there is insufficient attendance or if the designated teacher cannot be suitably replaced.

·       You must register for all classes. This will also help us as we will be able to notify you of any changes or cancellations.

·       Cancel a reserved space using our website or the Momence app, at least 8 hours before class start time. If you do not cancel your reserved space, it counts as a “no show” or a “late cancel”. If you are a class card holder it will count as a class.

·       Please purchase and register for classes online. You may also bring cheque or cash to the studio.

We strongly encourage all members to download the free Momence app - with the app, you can easily cancel your class registrations if need be (late cancellations are any registrations cancelled (8 hours prior to class start). This will ensure that any wait listed members have time to register for the class, and it will prevent any penalty charges on your account. Thanks everyone.

STUDIO EDIQUETTE

SCENT- FREE
Please do not come to the studio wearing scented products, including perfumes, hair products, clothing detergents/fabric softeners, skin lotions etc. out of respect for instructors and other clients with scent allergies and sensitivities. We all share the air.

NO PHONES – LIMIT WATCHES
Please leave phones in your bags or with your things. Do not bring your phone with you to your mat or reformer.

If using Smartwatches to track physical activity, please have them on silent and notifications turned off. Out of respect for instructors, and for your own concentration within the classes please do not check texts or emails.

CONSIDERATION OF OTHERS
Please always consider the other people in the room. We strive for everyone to be able to get the most form their time in the studio and classes. Please be aware of sound, conversations and distractions to help everyone have the best experience possible.

DOORS LOCKED – ARRIVE ON TIME

Please arrive in enough time to find parking if you are driving, and to get ready once inside. We will be locking doors at the start of classes and will no longer be allowing late comers into classes as it is too disruptive for the classes and instructors. Please do not ring the doorbell if the class has begun.

NO RECPTION

If class or sessions have begun doors will be locked. The studio does not have reception. If you need us please email, info@ponypilesnl.ca, call 709-237-7487 (sits) and/or check the website to see if your question/s may be answered there. Class passes, gift cards etc can all be purchased through the website, ponypilatesnl.ca.